Outsourcing by DCS
Why outsourcing ?
Outsource to control costs. With DCS you know exactly what costs you a service, not surprisingly, without the thorny constraint of the staff management. You can control costs and adapt these according to your needs and control expenditure cycles in the short or medium term.
Require a good level of service. DCS builds a SLA (Service Level Agreement) very accurate and provides a level of service tailored to your needs, your schedule, your technical environment. You do not worry about the absences of staff or workload.
Increase agility. Need to adapt the skills of staff as and measure the progress of a project? Need versatility? The outsourcing service allows to pay only the service you really need.
Our services and guarantees for outsourcing
Ask us for an estimation
Our services apply regardless the size of your service, on-site or off-site.
We can offer a performance simulation that includes:
- The management of the service structure
- Management of the cost
- Redaction of a contract of services, SLA (service level agreement)
Data Conversion Service SA specializes in IT outsourcing services and managed services for over 40 years. Its technicians are ITIL certified and are professionals of the IT environment and networks.
DCS offers its expertise in the IT support, maintenance and development of your IT department.
Infogerance is a very common case of the outsourcing service when a company entrusts to an other one for managing its information system (IS) as an external service provider expert in this domain. Commonly, a contract establishes the scope of services and possible interventions (Agreement on Service Level or SLA) with a budget fixed in advance. The main objective of outsourcing is of course to better control spending in the IT sector and increase efficiency. In addition, DCS can propose solutions and accompany you in the development of information services (IS) to benefit from the permanent technological progress, allowing you to gain advantages over your competitors.
Defined case by case as needed, outsourcing typically includes, fleet maintenance, user support, IT project management and maintenance of network security. Throughout its history, DCS works on all types of platforms and manufacturers (Microsoft, Unix, Linux, Aix, MacOS, Android, HP, DELL, SUN, IBM, Mac, CISCO ..)
Service Desk / Help Desk
As a real and experienced center of IT support, DCS can manage your company’s IT support. So, all users of the client company have a single point of entry for all IT service requests or to report an incident. The Service Desk ensures DCS, following best practices “ITIL v3”, speed, traceability and quality of interventions, service request management and incident management are ensured by our three levels of support depending on the case. Our tickets management software, allows our customers to track interventions and control interventions we perform on their behalf. Each user can also follow the progress of his own request.
We propose 3 levels of support and assistance :
Main processes used: event management, file management and service requests, incident management, management access.
Main processes used: event management, file management and service requests, incident management, access management, change management, configuration management.
At last, the support at third level is reserved for the most complex applications. Our engineers support major incidents but they also especially do continuous improvement of the IT services. By technological monitoring and continuous analysis of your use and your computing needs, they are force of proposals and able to carry out your projects, to help you be more efficient, and stand out from the competition. This level of support is also in charge of precise documentation on your entire IT infrastructure. Documentation remains your property and ensures service continuity.
Main processes used: problem management (to prevent or eliminate recurring incidents or impacting too), change management, release management, capacity management, availability management, continuity management (DRP) demand management, knowledge management.
Projet and Process Manager
Certified project managers and ITIL specialists accompany you in managing and improving IT services. Monitoring teams and interventions install best practices and ITIL process, reporting, anticipation and planning.
Main processes used: Continuous improvement of services level management services, portfolio management and catalog management services, financial management, IT services, vendor management
IT support and Hardware
Our IT team of experts can support the upgrade of your IT system and improve it.
DCS may intervene to install your computers and support equipment acquisition.
Enjoy attractive rates on products from top brands.
IT services at a glance
- Service Desk – Help Desk
- Infogérance – IT support
- Facilities magagement
- Managed services
- Remote control
- Network administration
- Security management
- Computer management
- Logistic service
The prepaid hours option is a good way to reinforce the daily support. This is the perfect solution for managing unexpected events or to install new IT projetcs. As a summary, prepaid hours is a manner to save time and money and a simple solution for fixing IT problems that are not taken into account by contract. At last, prepaid hours are a perfect solution for small entities.
Prepaid hours offer you several advantages:
- The cost per hour is lower when you purchase a 10 hours option
- It is totally flexible, you use hours only when you need
- It covers a lot of IT mission, you can use it for any intervention
- You are invoiced for evey minutes used. We guarantee the traceability of any work done.
Our administrative services at a glance :
- HR management
- Call Center
- Administrative management
Examples of equipment, systems, tools and other techniques we have already supported :
- Material: servers, desktop, nomadic hardware: Dell, On, HP, Compaq, Digital, Macintosh, SAN, …
- Operating systems : Solaris, Linux, MS-Windows, MacIntosh, …
- Network : routers et switchs Cisco, WAN, LAN, VPN, DHCP, Firewall, sniffer, …
- Software : OpenOffice, MS-Office, Remedy, Autocad and other DAO et CAO, Matlab, …
- Databases : Oracle, Sybase, MySql, MS-Access, BAAN, …
- Messaging : sendmail, Exchange, Office 365, Zimbra …
- Development languages : C#, C++, PHP, python, perl, …
- Other : video conference, backup, printers fax, VOIP, …