Titre End User Support Technician
Catégories Technicien IT
Description For a new support team in one of our customer in Zürich, we are looking for one End User Support Technician
Date de Départ 16.06.2019
Lieu Zürich

———————-End User Support Technician———————-

MISSION OVERVIEW :

  • Provide on-site technical assistance to computer users.
  • Install, upgrade and troubleshoot hardware/software for PC/laptops/tablets/Mobile devices, printers, …
  • Answer questions or troubleshoot problems for clients in person or remotely via telephone or PC tools.

 

Typical tasks :

  • Provides investigation and diagnosis on incident
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Logs relevant incident/service request details per help desk procedures
  • Communicates with client regarding incident progress
  • Performs staging of PCs
  • Performs IMAC (Install, Move, Add and Change)
  • Assist on mobile/IP phone implementation and incident solving
  • Conducts hardware and software maintenance and support
  • Troubleshoots and resolves PC incidents and/or VIP requests
  • Coordinates with the company general Service Desk for hardware repair
  • Assists on IT security issues and virus elimination
  • Assists Server Team (create user, manage backup, apply patch, …) based on documentation
  • Creates/maintains local documentation
  • Local network support (patching, wifi hotspot,…)

SKILLS :

  • Windows 7/10, software, applications and patches
  • Repair and troubleshoot computer hardware and peripherals : Motherboards, Memory, Internal or USB Hard Disk, Video cards, LAN cards, etc …
  • Firewall & Antivirus : software and tools to eliminate viruses, spyware and other malware
  • Fixing and configuring TCP/IP, IP addressing, DNS, DHCP
  • Printers : Inkjet, Laserjet, MFP, scanners

SOFT SKILLS :

  • Autonomous and resourceful
  • Sense of service
  • Understand and handle customer’s concerns effectively
  • Works with precision and quality minded
  • Good verbal and written communication skills
  • Like facing unexpected problems and situations

LANGUAGES :

  • For Zurich : local support delivered in German/English, Italian knowledge is a plus
  • Tickets and administrative reports to be documented in English

EXPERIENCE :

The candidate must have 2+ years of experience in PC support :

  • On-site user support
  • Windows 7 / Windows 10 install, upgrade and troubleshooting
  • Run diagnostic analysis tools
  • Assemble and repair PC/components
  • Mobile devices configuration
  • Train users for using new hardware and software

 

Experience and knowledge in the below areas is an asset :

  • Windows Server 2003-2008
  • Wireless networks
  • Ticketing tool Service Now or equivalent

 

EDUCATION AND CERTIFICATIONS :

  • Bachelor Degree in ICT or technical discipline or the equivalent combination of education, technical training or work experience
  • Microsoft Certified Professional (MCP) certification is a plus

 

WORK CONDITIONS :

  • Project duration : Long term
  • Time schedule : Monday to Friday (outside of bank holidays) 7:00 to 18:00 (including 1 hour lunch break) in 2 shift (7:00/16:00 – 9:00/18:00)
  • Main location : Zurich
  • Travel/move : Some secondary locations have to be serviced in other areas of Zurich (estimated frequency 1 day/week)

 

CONTRACTUAL FEATURES

Start date of mission : 15th of June 2019

Type of employment contract : Long term

Postuler Maintenant