Job profile

People Management Responsibility:

None

Typical Key Responsibilities:

·        Provide timely & satisfactory solutions to incidents as they arise in the Geneva office or are escalated from first line support.

·        Maintain a stock of PCs ready to be rolled out to new starters & visitors or for upgrade purposes

·        Manage & maintain patching & cabling

Experience

Knowledge

Skills

Experience

Knowledge

Skills

(continued)

Essential

·        Minimum 3 years experience in a fast moving IT department supporting at least 100 users in a Windows Active Directory / Exchange environment

·        MCSA qualified

·        Excellent verbal and written communication skills in English with the ability to communicate technical solutions to a non-technical audience.

·        Ability to follow-up and ensure needs were met and exceeded

·        Available to be on call one weekend in every fifteen

·        Prepared to work weekends during major rollouts & incidents

·        Prepared to travel to other offices within the EMEA region to provide cover or for major rollouts

·        Able to work independently and as part of local and worldwide teams under pressure

Desirable

·        Written and spoken French a strong advantage

·        MCSE certified

·        ITIL certified

·        Avaya PBX Programming

·        Citrix experience

·        Market data feeds experience - Reuters /Oilwatch etc

Personal Profile:

·        Customer service attitude

·        Reliable, approachable & flexible.

·        Confident, mature & professional outlook

·        Approachable with ability to train users.

·        Desire to study towards further qualifications

·        Must be able to work efficiently with minimal supervision