Job profile

Junior Service Desk Technician in Geneva

Junior Service Desk Technician in Geneva. Full time position. Fluent in Engish and French. Ms- Windows environment

Our client, a multinational company, active in oil and natural gas business, is searching for an

JUNIOR Service Desk Technician, in Geneva

1. Duties and responsibilities (including but not limited to)

·        Incident and service request management (from detection and recording to service restore)

·        Ensure hardware and software installations meet the company standards and comply with license requirements.

·        Perform administration of the phone system, including;

o   Adding and removing numbers.

o   Resetting voicemail passwords.

·        Perform LAN patching for both voice and data services

·        Perform user and group account administration with active directory

·        Administer file system permissions allowing access to shared folders

·        Support printer devices

·        Support company issued mobile phones and PDA devices

·        Provide an out of hours support service.

·        Monitor server availability, and backup success

·        Perform backup tape management, including, monitoring, storage and restoration of data

·        Ensure customer issued hardware is running the current company released virus definitions and respond to virus outbreaks or potential virus threats

·        Support of executive management and board of directors meetings.

·        Asset Procurement, Tracking and Disposal

1. Technical Experience & Qualifications Required

·        Essential

o   Practical knowledge of support users on Microsoft Windows XP operating system.

o   Practical experience supporting users on Microsoft Office Products (Office 2003)

§  Word, Excel, PowerPoint and Outlook.

o   Good working knowledge of network computing and TCP/IP addressing.

o   Understanding of networked printers.

o   Understanding of wireless access points.

o   Basic understanding of VoIP systems.

o   Working experience with anti-virus products such as Symantec, Trend and McAffee.

o   Fluent in English and French

·        Desirable

o   Knowledge of management and application deployment products such as System Center, WSUS, Microsoft Deployment Toolkit etc;

o   Knowledge of VPN software and remote connectivity.

o   Knowledge of Blackberry Enterprise Servers and handhelds (BES) and other mobile email devices;

o   Familiar with client backup applications;

o   MCP, ITIL or other relevant certification

o   Fluency in German

Start date: as soon as possible