Outsourcing / Externalisation  

• Outsourcing - Facilities management
• Externalisation of services
• Cost control
• Service contract  (SLA)
• Guarantee of service
• Management of resources by DCS
• Service desk
• Sub-contracting 

What is it?

Above all, it’s a partnership based on trust.
You sub-contract out a department (administration, secretarial, reception, switchboard, administrative and IT management, to name but a few). We take full responsibility for all this, namely: management, day-to-day operations, and fluctuations in workload.

Why?

• Cost control: you know exactly how much this service is costing you. You can adjust this figure to suit your short- or medium-term requirements much more easily than with an in-house team.
• The defined level of service and its continuity will be adhered to regardless of the absence of personnel and the workload. What is more, at all times, the service may be adapted to meet your requirements and schedules.
• The adaptability and versatility of the personnel.

Simulation and installation

We can provide you with a simulation of such a service, in terms of both team structure and costs. The DCS approach is based on its experience. Our consultants and engineers analyse the requirements in cooperation with your departments in order to draw up a list of specifications.

While defining the best practices for the outsourcing of services, DCS will draw up an agreement protocol or Service Level Agreement (SLA), which will make it possible to organise this service and achieve its objectives.