HeaderService_en

Facilities management


  • Outsourcing – Facilities management
  • Externalisation of services - SLA
  • Service desk – helpdesk – IT Support
  • Remote familiarisation
  • System and network administration
  • Security management
  • Database administration
  • Development
  • Asset management
  • Logistical service

What is it?

Above all, it is a partnership based on trust.

You sub-contract all or part of an IT department while retaining control. We take full responsibility for it: management, day-to-day operations, fluctuations in workload, and any recommendations concerning updates and development.

Why?

  • Cost control: you know exactly how much this service is costing you. You can adjust this figure to suit your short- or medium-term requirements much more easily than with an in-house team. The management of careers and resources is delegated to DCS.

  • The defined level of service and its continuity will be adhered to regardless of the absence of personnel and the workload. What is more, at all times, the service may be adapted to meet both your requirements and any technical developments.

  • The same level of involvement as with in-house employees, plus the commitment of a service contract.

 

This type of service applies, whatever the size of the department, both on and off site.

DCS plus-points

  • A company on a human scale, which knows how to adapt to your requirements, DCS is ready to listen.

  • Extensive experience: for example, with CERN since 1975.

  • Personalised solutions.

  • Our expertise in the fields of IT and office automation provides us with the assets to meet your requirements.

  • Possibility of sharing resources in order to offer you highly competitive costs, plus a broad range of skills.

Simulation and installation

We can provide you with a simulation of such a service, in terms of both team structure and costs.
The DCS approach is based on its experience. Our consultants and engineers analyse the requirements in cooperation with your departments in order to draw up a list of specifications.
While defining the best practices for the outsourcing of services, DCS will draw up an agreement protocol or Service Level Agreement (SLA), which will make it possible to organise this service and achieve its objectives.

Development

You want to develop a specific application, or to automate repetitive tasks. We undertake the development work upon request, either on-site or off-site, using our experienced personnel.

Examples of equipment, systems, tools and other technical items for which we have already assumed responsibility:

  • Equipment: servers, desktop, mobile equipment: Dell, Sun, HP, Compaq, Digital, Macintosh, SAN, …
  • Operating systems: Solaris, Linux, MS-Windows, MacIntosh, …
  • Networks: routers and switches - Cisco, WAN, LAN, VPN, DHCP, Firewall, sniffer, …
  • Software: OpenOffice, MS-Office suite, Remedy, Autocad and other CAD software, Matlab and other scientific software, …
  • Databases: Oracle, Sybase, MySql, MS-Access, BAAN, …
  • Messaging: sendmail, Exchange, …
  • Development language: C, C++, PHP, python, perl, …
  • Others: video conferencing, backup, printers, fax, Alcatel telephone system, …